Media-Insert Communications

Live chat: Backing up Conversations in the Cloud

How can businesses backup conversations had by live chat conversations and chatbots in the cloud, as GDPR waits to pounce? Graham Jarvis finds the answers to the many questions about live chat and about how to back up conversations to the cloud. 

Published by Information Age on 23rd November 2018. Author: Graham Jarvis. Client: Click4Assistance. 

How to Create Customer Empathy with Live Chat

More care and attention has to be paid with live chat to ensure that the written tone of voice achieves the required level of empathy to create happy customers. So how can you do it? Graham Jarvis explores how it can be achieved. 

Published by My Customer on 21st September 2018. Client: Click4Assistance. 

The most effective ways to invest in business development

During harder economic times, many law firms have had to find cost-effective ways to gain new business, using a depleted marketing budget. Although some practice areas experience more activity during a downturn, most firms have to adapt to it to survive and grow. The experts who were interviewed for.....read more on The Law Society Gazette.

Published on 5th January 2012.

Legal Marketing - 'Profiting Through the Pinch'

If you're a law firm you can beat the recession. Graham Jarvis offers his tips on how to beat it, and emerge as a market leader. How can you do this? By clicking here.

Witten by Graham Jarvis. Published by Legal Marketing in the October/November 2008 edition of Legal Marketing magazine.